Password Reset from Admin support

Modified on Thu, 08 Jun 2023 at 02:51 PM

If a user is looking to reset their password, the admin can kick off a Forgot Password reset process for the user or send the user the instructions. 


To Initiate a Password Reset:


1. Go to the Login Screen 

2. Click on Forgot Password

3. Admin can enter the email for the user requesting for the change

4. Click Send Link


Note: System will send an encrypted link to the user's email to reset their password. The link is good for 2 hours. If the link is expired, the user will need to repeat the process to request for a new link. 




Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article