Password Reset from Admin support

Modified on Thu, 8 Jun, 2023 at 2:51 PM

If a user is looking to reset their password, the admin can kick off a Forgot Password reset process for the user or send the user the instructions. 


To Initiate a Password Reset:


1. Go to the Login Screen 

2. Click on Forgot Password

3. Admin can enter the email for the user requesting for the change

4. Click Send Link


Note: System will send an encrypted link to the user's email to reset their password. The link is good for 2 hours. If the link is expired, the user will need to repeat the process to request for a new link. 




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